Return and Refund Policy

Effective Date: 1/01/2024

1. Overview

At Greendale PureFeed, we are committed to providing high-quality Barley Leaf Powder for animals and ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, in accordance with New Zealand's Consumer Guarantees Act.​

2. Returns

  • 2.1 Eligibility for Returns
  • You may return your purchase if:
  • The product is faulty or damaged upon receipt.​
  • The product does not match the description provided on our website.​
  • The product is unfit for the purpose it was intended.​support.petdirect.co.nz
  • 2.2 Non-Returnable Items
  • Due to health and safety regulations, we cannot accept returns for:
  • Opened or partially used Barley Leaf Powder.​
  • Products that have been tampered with or are not in their original condition.​
  • 2.3 Return Process
  • To initiate a return:
  • Contact our customer service team at sales@greendalepurefeeds.co.nz within 7 days of receiving your order, providing your order number and details of the issue.​
  • Our team will assess your request and, if approved, provide instructions for returning the product.​
  • Ensure the product is securely packaged in its original packaging to prevent damage during transit.​

3. Refunds

  • 3.1 Refund Eligibility
  • Refunds will be issued if:
  • The returned product meets the eligibility criteria outlined in section 2.1.​
  • The product is returned within 14 days of the return approval.​
  • 3.2 Refund Process
  • Once we receive and inspect the returned product:
  • We will notify you of the approval or rejection of your refund.​
  • If approved, the refund will be processed to your original payment method within 5–7 business days.​
  • 3.3 Shipping Costs
  • If the return is due to a fault on our part (e.g., defective product, incorrect item sent), we will cover the return shipping costs.​
  • For other returns, you will be responsible for the return shipping expenses.​

4. Exchanges

  • We do not offer exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.​

5. Change of Mind

  • Please note that we are not obligated to provide a refund or exchange if you change your mind about a purchase. ​

6. Contact Us